How Much Does IT Support Cost for a Small Business in Australia?
Managed IT support in Australia is typically priced per user, per month. Here's what that actually buys you at different price points — and why the cheapest quote is sometimes the most expensive mistake.
The short answer
Most Australian businesses pay somewhere between $80 and $250 per user, per month for managed IT support, with the bulk of the market sitting around $120–$180. For a 10-person team, that's roughly $1,200–$1,800/month; for 20 people, $2,400–$3,600/month.
What should be included
Essentials tier (~$100-140/user/month)
- Business-hours help desk support
- Microsoft 365 management (email, Teams, SharePoint)
- Basic endpoint (device) protection
Business tier (~$150-200/user/month)
- Everything in Essentials
- Proactive monitoring — catching issues before they cause downtime
- Cloud backup and multi-factor authentication
- Regular technology reviews
Enterprise tier ($200+/user/month)
- Everything in Business
- After-hours and emergency support
- Compliance support and strategic technology planning (vCIO)
Questions to ask before signing
- Is backup included, or is it a separate line item?
- What are the actual support hours, and what happens outside them?
- Is multi-factor authentication included, or optional?
- What's the average response time, in writing?
Our take
IT support pricing is one area where the cheapest option is rarely the cheapest in practice — a security incident or extended outage costs far more than the monthly difference between a $90/user quote and a $150/user one that actually includes backup and monitoring. See our IT support page for our own per-user pricing and exactly what's included at each tier.
Want a straight comparison against your current quote?
Book a free 20-minute consult and we'll tell you honestly if it stacks up.